Our Team
The people who design, build, and run your call center, end to end.
About Loyalty Marketing
At Loyalty Marketing we believe every business deserves a call center that performs. We design, staff, train, and manage inbound and outbound operations end to end, combining experienced agents, the right technology, and built-in compliance.
Your call center, built and run end to end
From phone systems and compliant SMS to vetted agents and real-time reporting, we handle the operation so you can focus on growth.
Our mission in action
Listen first
We learn your business, goals, and customers before we build anything.
Build it right
Systems, agents, and compliance set up correctly from day one.
Stay with you
We monitor, optimize, and report, long after launch day.
How we work
Our goal is not just to run calls, it is to make your operation better every week.
The people behind Loyalty Marketing
A focused leadership team dedicated to your campaign success. Photos are on the way, the slots are ready.
Iago Bezerra
Founder & CEOFounded Loyalty Marketing to give U.S. businesses a call center partner they can actually trust. He sets the direction and stays close to every client relationship.
Flor Silva
Training & Development LeadBuilds and runs agent training, from onboarding and scripts to ongoing coaching, so every rep is ready and confident on the phones.
Lorena Cifuentes
Director of OperationsKeeps the whole operation running, from staffing and scheduling to quality and delivery, so campaigns hit their targets day after day.
Stefanny Lara
Performance Analytics LeadTurns call data into clear insights, tracking the KPIs that matter and flagging what to fix so performance keeps climbing.
Want this team working for you?
Book a consultation and we will put the right people on your campaign.
Book a consultation